888-633-5558
Mon-Fri 7AM-4PM PT
235 E. Broadway, Suite 325
Long Beach, CA 90802
Long Beach, CA 90802
To cancel or deactivate your full access account simply navigate to the Billing section under Settings and click on the Deactivate button to close your account.
Shipper loads posted by direct shippers require a bid submitted via the HaulPay web app when viewing a shipper load. Broker loads, however, can be called on directly, bid on via the web app and messaged using the question and answer fields on the load details page for any load you find.
All timezones are local to you. For example, if you are in PST, the time displayed is in PST.
The fastest and easiest way to submit a funding request is to download the HaulPay app on your mobile. If you prefer to use a computer or laptop, you can use the HaulPay feature in the HaulPay website. If you have any issues with our website or mobile app, please contact us at support@haulpay.com
A NOA is a Notice of Assignment and it is a document that assigns the payments from your customer/debtor to us to settle invoices you’re factoring. Until this is verified by your customer via email or phone, we will not be able to disburse your funds or funds to the carrier. We do our best in contacting your customer twice a day as well as send emails with you CC’d on them for transparency. In order to avoid a payment delay due to the NOA not being verified by your customer, please use our new feature via the HaulPay website to send the NOA as soon as you know you will be working with the customer.